Call Menus

Users of the telephony system must be assigned a call menu within their TeleTime IP user profiles. Call menus correspond to voice menus on the TeleTime IP Server,

The TeleTime IP telephony system has seven voice menus:

Employee Timecard
Inquiries
Personal Options
Supervisor
Supervisor Timecard
Supervisor Inquiries
Maintenance

Employee users typically have access only to the Employee Timecard, Inquiries, and Personal Options menus. Supervisors typically have access to all menus except the Maintenance menu. Usually, only one or two administrators at a site have access to the Maintenance menu.

Regardless of whether they have been made available in the call menu, Supervisor functions can be performed only by users only on employees who report to them.

You control which menu options are available to callers by defining call menus in the Teletime IP Configuration page.

Access the TeleTime IP Call Menu configuration page

To configure a TeleTime IP Call Menu, navigate to Configuration > TeleTime IP from the UDM main menu. Click Tap View and then select TeleTime IP Configuration. Click Tap Call Menus.

The Call Menus configuration option allows you to create a profile that defines the call menu options that are available to one or more users of the telephony system. A call menu must be associated with a TeleTime IP user profile in the User Profiles configuration option.

Use the Call Menus page to:

Add, edit, duplicate, and delete call menus.
View the call menus defined in the system

Use the check boxes in the leftmost column of one or more rows to select or deselect one or more call menus in the grid, or click tap the check mark in the table header to select or deselect all call menus .

Add, edit, duplicate, and delete call menus

You can configure TeleTime IP call menus in the following ways:

Click Tap New to create a new call menu.
Select an existing call menu and click tap Duplicate to copy it.
Select an existing call menu and click tap Edit to modify it. (You can also edit a call menu by clicking tapping its name in the grid.)
Delete an existing call menu by selecting it and clicking tapping Delete .

Use the following information to create and manage call menus. Items marked by an asterisk (*) are required; all others are optional.

Field	Description
Name*	Unique name of the call menu. It can contain up to 50 characters. Special characters are not allowed.
Description	Description of the call menu. It can contain up to 250 characters. Special characters are not allowed.

Filter the profile list

You can filter the items in the grid by clicking tapping Filter and entering a full or partial search string in the empty cells immediately beneath the column headings.

Configure call menu options related to the telephony system's voice menus

Employee Timecard tab

The Employee Timecard menu contains the TeleTime IP system’s most frequently used functions.

Field	Description
Availability	Enables employees to specify the times that they are available (or not available) to work.
Time Stamp	A time stamp is a marked point in time. Users record time stamps to sign in and out of work for shifts, breaks, and meals. By default, employees are prompted for a time stamp when they dial into the TeleTime IP server and the timekeeping application automatically determines whether it is an in-punch or out-punch. The TeleTime IP server can also be configured to request an explicit in-punch or out-punch. Select the "Employee must specify whether punching In or Out" option to force TeleTime IP employees to explicitly punch in and punch out. With the default timestamp functionality the application automatically determines whether a punch is an in-punch or out-punch. This practice sometimes leads to a chain of wrong punches after a missing punch. This is especially problematic for who are not using the employee schedule feature, because there is no schedule that they can use to automatically fill in a missing punch correctly.
Job Transfer	Allows employees to transfer hours from the home job, as needed. Employees are assigned a job in the business structure to which their hours are accrued. Typically, the administrator creates one or more TeleTime IP job alias which employees use for job transfers when dialed into the TeleTime IP server.
Work Rule Transfer	Allows employees to transfer hours based on their assigned work rule profiles. Work rules apply specific pay rules to shifts. This option allows callers to transfer hours worked to a different work rule. Typically, the administrator creates one or more TeleTime IP work rule aliases which employees use for work rule transfers when dialed into the TeleTime IP server.
Labor Category Transfer	Allows employees to transfer hours based on their assigned labor category profiles. Typically, the administrator creates one or more TeleTime IP labor category aliases which employees use for labor category transfers when dialed into the TeleTime IP server.
Cost Center Transfer	Allows employees to transfer hours based on cost center. Typically, the administrator creates one or more TeleTime IP cost center aliases which employees use for cost center transfers when dialed into the TeleTime IP server.
Cancel Meal Deduction	Cancels the caller’s meal deduction(s) for the current day.
Data Entry	Configure a call menu to allow users to enter data for either time-based pay codes (hours) or non-time-based pay codes (units). You can specify that the user be prompted to confirm the hours or units that he or she has entered and optionally return a confirmation code for the entry. (The confirmation code and caller ID of the transaction is recorded in the audit trail in the employee’s timecard and serves as a receipt for the transaction.) Select from: Hours—Enter hours only. Hours with Review—Enter hours only and then verify the entered hours. Hours with Confirmation—Enter hours only and then verify the entered hours. If the entry is accepted, the TeleTime IP server plays a unique confirmation code for the transaction for the caller. The confirmation code and caller ID of the transaction is recorded in the audit trail in the employee’s timecard and serves as a receipt for the transaction. Units—Enter units only. Units with Review—Enter units only and then verify the entered units. Units with Confirmation—Enter units only and then verify the entered units. If the entry is accepted, the Teletime IP server plays a unique confirmation code for the transaction for the caller. The confirmation code and caller ID of the transaction is recorded in the audit trail in the employee’s timecard and serves as a receipt for the transaction.

Inquiries tab

The Inquiries menu contains schedule and timecard information.

Field	Description
Day Schedule	Enables callers to hear their schedules for a selected day. If a Labor Transfer is assigned to the schedule, the TeleTime IP server will also include the labor transfer in the audio playback.
Week Schedule	Enables callers to hear their schedules for a selected week. If a Labor Transfer is assigned to the schedule, the TeleTime IP server will also include the labor transfer in the audio playback.
Accruals	Enables callers to hear their accrual balances.
Total Hours	Enables callers to hear the total number of hours they have worked in the current pay period. The information that is reported is current as of the last time the background processor ran.
Last Time Stamp	Enables callers to hear the date and time of the last time stamp entered in the telephony system.
Availability	Enables callers to hear their availability status for a selected day.

Personal Options tab

The Personal Options menu enables users to change their passwords, choose their prompt level, and record their own names.

Field	Description
Change Password	When users call in to the TeleTime IP system, they are prompted for an ID and password to ensure that they are legitimate TeleTime IP users. This menu option guides users through changing their passwords. Note that the length, expiration period, and other attributes of passwords are defined as system options on the TeleTime IP server.
Prompt Level	Guides users through changing the level of detail contained in the prompts that they hear. This option enables experienced users to reduce the time spent on calls, and less experienced users to hear more detailed instructions.
Record Name	Enables callers to record their own names. The recording is played back as confirmation when an employee ID is entered successfully.

Field

Description

Change Password

When users call in to the TeleTime IP system, they are prompted for an ID and password to ensure that they are legitimate TeleTime IP users. This menu option guides users through changing their passwords.

Note that the length, expiration period, and other attributes of passwords are defined as system options on the TeleTime IP server.

Prompt Level

Guides users through changing the level of detail contained in the prompts that they hear. This option enables experienced users to reduce the time spent on calls, and less experienced users to hear more detailed instructions.

Record Name

Enables callers to record their own names. The recording is played back as confirmation when an employee ID is entered successfully.

Supervisor tab

The Supervisor menu contains supervisor functions.

Field	Description
Reset Employee Password	Enables a supervisor to reset an employee’s password.
Review Employee’s Messages	Enables a supervisor to review messages that were sent to employees. While listening to the messages, the supervisor has the option of deleting any of the messages.
Send Messages	Enables supervisors to send messages to individual employees. Employees can hear up to five messages during one call. Note that the number of messages that can be stored for a given employee at a single time is defined as a system option on the TeleTime IP server.

Field

Description

Reset Employee Password

Enables a supervisor to reset an employee’s password.

Review Employee’s Messages

Enables a supervisor to review messages that were sent to employees. While listening to the messages, the supervisor has the option of deleting any of the messages.

Send Messages

Enables supervisors to send messages to individual employees. Employees can hear up to five messages during one call.

Note that the number of messages that can be stored for a given employee at a single time is defined as a system option on the TeleTime IP server.

Supervisor Timecard tab

The Supervisor Timecard menu contains timecard editing options that supervisors can perform for the employees that they supervise.

Field	Description
Account Transfer for Employee	Supervisors can perform labor account transfers for their employees. This option allows supervisors to select a date and time for the transfer.
Work Rule Transfer for Employee	Supervisors can perform work rule transfers for their employees. This option allows supervisors to select a date and time for the transfer.
Enter Hours for Employee	Identical to the Enter Hours option that employees use, except that supervisors can perform pay code edits for their employees.
Cancel Employee Meal Deduction	Similar to the Cancel Meal Deduction operation that employees can perform except for the following differences: Supervisors can perform the function for their employees. Supervisors can cancel a deduction for any day unless the day occurs in a pay period that was signed-off. Employees can cancel meal deductions only for the day on which they complete the transaction.
Add Employee Time Stamp	Allows supervisors to add a time stamp on a specific date and at a specific time for the selected employee.
Delete Employee Time Stamp	Allows supervisors to delete simple time stamps, labor account transfers, and work rule transfers on a specific date and at a specific time for the selected employee.

Supervisor Inquiries tab

The Supervisor Inquiries menu allows supervisors to review employee information for the employees that they supervise.

Field	Description
Employee’s Day Schedule	Reports the selected employee’s schedule for a specified day. If a Labor Transfer is assigned to the schedule, the TeleTime IP server will also include the labor transfer in the audio playback.
Employee’s Week Schedule	Reports the selected employee’s schedule for a specified week. If a Labor Transfer is assigned to the schedule, the TeleTime IP server will also include the labor transfer in the audio playback.
Employee’s Accruals	Reports the selected employee’s accrual balances.
Employee’s Total Hours	Reports the total number of hours worked or charged to pay codes during the current pay period for the selected employee. The total hours information that TeleTime IP reports is current as of the last time the background processor ran.
Employee’s Time Stamps	Reports all time stamps for the selected employee on a specified day.
Employee’s Pay Code Hours	Reports the total number of hours worked or charged to pay codes on a specific date for the selected employee. The total hours information that TeleTime IP reports is current as of the last time the background processor ran.
Employee’s Last Time Stamp	Reports the date and time of the last time stamp entered by the selected employee via the telephony system.

Maintenance tab

The Maintenance menu lets administrators record customized voice prompts and send broadcast messages to all TeleTime IP users.

Field	Description
Voice Prompt Menu	Enables callers to record voice prompts by calling TeleTime IP and using the voice program. The submenu allows you to record the names of employees, pay codes, labor levels, accrual codes, and work rules.
Broadcast Menu	TeleTime IP has two kinds of messages: Supervisor messages—Recorded and sent from supervisors to individual employees. Broadcast messages—Sent to all TeleTime IP users. Users hear the message every time they log in, until the message is deleted. There can be only one broadcast message at a time; recording a new broadcast message overwrites the old one.

Field

Description

Voice Prompt Menu

Enables callers to record voice prompts by calling TeleTime IP and using the voice program. The submenu allows you to record the names of employees, pay codes, labor levels, accrual codes, and work rules.

Broadcast Menu

TeleTime IP has two kinds of messages:

Supervisor messages—Recorded and sent from supervisors to individual employees.
Broadcast messages—Sent to all TeleTime IP users. Users hear the message every time they log in, until the message is deleted. There can be only one broadcast message at a time; recording a new broadcast message overwrites the old one.