TeleTime IP Server Details page

The TeleTime IP Server Details page provides information on the current and past status of a TeleTime IP server. This window appears when you click the Name column for a TeleTime IP server on the TeleTime IP Server Configuration page.

Use the TeleTime IP Server Details page to:

  • Identify a specific TeleTime IP server and view basic summary information.
  • View and monitor server activity and messages.
  • View TeleTime IP employees that are assigned to the server.
  • Download configuration data to the server.
  • Maintain the action list for the server.
  • Review, and optionally resubmit, transactions on the TeleTime IP server.
  • Export the server grids to csv files.

The TeleTime IP Server Details page consists of the following panels.

Server summary information

The server summary information panel on the left side of the TeleTime IP Server Details page shows:

  • A TeleTime IP server is identified by a graphic at the very top of the panel. Its status is indicated by an icon to the right of the graphic. Statuses include Ok and Disabled .
  • Server ID. Click Tap the Server ID to display the Update TeleTime IP Server workspace.
  • State of the last transaction on the server, either OK or ERROR.
  • Communication Enabled: either Yes or No.
  • Ping interval—Frequency (in seconds) at which a ping is issued by the TeleTime IP server to test the connection.
  • Last Communication—Date and time of its most recent communication with the Timekeeping system.
  • Description—Description of the server.

Activity

To view all of the actions that have been performed on the TeleTime IP server, select Activity > All. To display only those that resulted in errors, select Activity > Errors. Actions may be created manually by means of the Actions menu (for example, the Download to IVR action) or by means of scheduled events.

For each action, the Activity grid shows:

  • Name of the Action
  • Date and time at which the action was initiated by the Universal Device Manager
  • Action Status—Preparing, Waiting, In Progress, Success, or Error
  • Action Error (if any)
  • Initiator of the Action—System, Event Manager, or the name of an administrator

To download the code that was sent to the server for certain actions, click tap the name of the action and select Export Files. The code files are placed in a compressed file in your browser's default download folder.

To delete an action from the grid, click tap the name of the action and select Delete.

To clear all actions from the grid, click tap Actions > Clear All. To clear only all successful or all failed actions, click tap Actions > Clear Successful Actions or click tap Actions > Clear Failed Actions, respectively.

Note: Actions with a status of Preparing or In Process cannot be deleted.

You can filter the Activity grid by clicking tapping Filter and entering a full or partial search string in the empty cells immediately beneath the column headings.

To reposition a column in the display, drag it to the desired location.

You can toggle the sorting between ascending and descending order in one or more columns by clicking tapping the column heading.

To save the activity grid as a csv file, click tap Export . By default, the file has a name in the format <tenantname>-<Server-ID>-<mm-dd-yy>.csv. Click Tap Open to open this file in Excel. Click Tap Save to save this file under the default name or a different name or the save it and open it. Click Tap Cancel to abort the operation.

Employees

To view the names, badge IDs and photos of the TeleTime IP employees that are currently downloaded on the server, select Employees > Assigned.

  • The employee name, TeleTime IP ID, and TeleTime IP User Profile name appear if the employee is downloaded on the server.
  • An empty Employees Assigned list indicates that no employees are downloaded on the server. The employees will not be able to perform actions until after they have been downloaded to the server.

You can filter the Employees grid by clicking tapping Filter and entering a full or partial search string in the empty cells immediately beneath the column headings.

To reposition a column in the display, drag it to the desired location.

You can toggle the sorting between ascending and descending order in one or more columns by clicking tapping the column heading.

To save the employees grid as a .csv file, click tap Export . By default, the file has a name in the format <tenantname>-<Server-ID>-<mm-dd-yy>.csv. Click Tap Open to open this file in Excel. Click Tap Save to save this file under the default name or a different name or the save it and open it. Click Tap Cancel to abort the operation.

View transactions on the server

To review, and optionally resubmit, selected transactions that have been uploaded from the TeleTime IP server and processed through UDM:

  1. Select one or more servers on the TeleTime IP Server Configuration page, or navigate to the TeleTime IP Server Details page of an individual server.
  2. From the Troubleshooting dop-down select the View Transactions option.

The View Transactions workspace allows you to filter and find the uploaded transactions and PIN changes, and examine the state of their upload to the timekeeping application.

  1. In the View Transactions window, specify a date range to be searched for transactions that meet the criteria selected in the File Status and Transaction Type drop-downs. Select a file status of All, New, Pending, Retry, Success, Error, or Malformed. Select a transaction type of All, Call Transactions, or Pin Changes. You can optionally specify an Employee ID as a filter.
  2. Search. A list of transactions matching the search criteria appears. For each transaction, the list displays its status, status description, server ID, type, created time and updated time. Click Tap Export as CSV to export the transaction list to a .csv file.
  3. To rerun one or more transactions in the list, select them and Resubmit.
  4. Click Tap Cancel to exit the workspace.
Note: Transactions that were successfully uploaded to the timekeeping application but do not appear in the timecard may be have been caused by business validation errors. You can identify transactions that encountered business validation errors using the Transaction Assistant application.

Download timekeeping information to this TeleTime IP server

To download timekeeping information to this TeleTime IP server:

  1. Click TapActions > Download to IVR.
  2. Select the appropriate check boxes
    • Employees
    • Call Menus
    • Call Menu Restrictions
    • Extension Groups
    • Validations
  3. Click Tap OK when you are done. Click Tap Cancel to exit without downloading.