Device Details page

Device summary information

The device summary information panel on the left side of the Device Details page shows:

General

The type of device is indicated by its picture at the very top of the panel. Its status is indicated by an icon to the right of the graphic. Statuses include Critical , Warning , Ok , Not Registered , Ignored , and Disabled .
Device Name, followed by the Device ID. Click Tap the Device ID to display the Add and Update Devices workspace.
State of the last transaction on the device, either OK or ERROR.
Name of the Device Profile that is assigned to the device and was used to configure it. Click Tap the Profile Name to view or edit it.
Clock Time.
Last Communication — Date and time of its most recent communication with the Timekeeping system.
Clock IP address.
URL of the Timekeeping Server.
Part Number of the device.
Serial Number of the device.
Device Type
Firmware version
Firmware Status — Current, Update Available, or Overdue.
Location of the device, if specified when the device was added or updated.
Time Zone
Notes. Click Tap Edit to add or edit a note. After entering a note Click Tap Save to save it or Cancel to dispose of it. Click Tap Close when you are viewing a note to close the Notes window.

Scheduled Actions

Last Actions—List of scheduled events that were recently performed on the device.
Next Actions—List of events that are scheduled to be performed on the device in the near future and the time interval until they are performed.

Contacts

List of contacts for the device, as if specified when the device was added or updated.

Activity

To view all of the actions that have been performed on the device, select Activity > All. To display only those that resulted in errors, select Activity > Errors.

For each action, the Activity grid shows:

Name of the Action
Date and time at which the action was initiated by the Universal Device Manager
Action Status—New, Pending, Success, or Failure
Action Error (if any)
Initiator of the Action—System, Event Manager, or the name of an administrator

To download the code that was sent to the device for certain actions, click tap the name of the action and select Export Files. The code files are placed in a compressed file in your browser's default download folder.

To view the options that were selected for a given Device Initialize or Update action, click tap the name of the action and select View Options.

You can filter the Activity grid by clicking tapping Filter and entering a full or partial search string in the empty cells immediately beneath the column headings.

To reposition a column in the display, drag it to the desired location.

You can toggle the sorting between ascending and descending order in one or more columns by clicking tapping the column heading.

To save the activity grid as a .csv file, click tap Export .

The device groups and tags to which the device has been assigned are displayed above the grid. To unassign a group or tag from the device, click tap the next to its name and click tap OK to confirm its removal.

Employees

To view the names, badge IDs and photos of the home employees that are currently downloaded on the device, select Employees > Assigned.

The employee's photo displays in the list if the photo is downloaded on the device.
The employee name and ID appear in black text if the employee is downloaded on the device and the employee is assigned to a device group that is assigned to this device. (That is, the device is in sync with the timekeeping system for this employee)
If an employee is downloaded on the device but is no longer in a device group that is assigned to this device, the employee name and badge displays in gray text. After the next Initialize Device or Update Device action with an employee option selected, the employee will be removed from the device and removed from the Employees Assigned list.
An empty Employees Assigned list indicates that no employees are downloaded on the device. The employees will not be able to perform actions as home employees at the device until after the employees have been downloaded to the device.

Note: It may take a few minutes for the Employees Assigned list to update after a device initialization has completed. Refresh the page to view the updated list.

To download the data associated with a home employee, click the employee's name and select Retrieve Employee Data. To view this data, navigate to Troubleshooting > View Device Configuration Data.

To view the photos, names, and badge IDs of employees who are assigned to the same device group(s) as the device but have not yet been downloaded, or employees who have been downloaded but are no longer assigned to the device group(s), select Employees > Device Check. This will display a report of the discrepancies in the configuration which can be corrected by an Initialize Device or Update Device action with an employee option selected.

You can filter the Employees grid by clicking tapping Filter and entering a full or partial search string in the empty cells immediately beneath the column headings.

To reposition a column in the display, drag it to the desired location.

You can toggle the sorting between ascending and descending order in one or more columns by clicking tapping the column heading.

To save the employees grid as a .csv file, click tap Export .

The device groups and tags to which the device has been assigned are displayed above the grid. To unassign a group or tag from the device, click tap the next to its name and click tap OK to confirm its removal.

Logs

To view device logs that have been uploaded from the device:

Select Logs > All or Logs > Device.
For each log, the log grid lists:
- The log name
- The time at which the log was uploaded
Select the log that you want to review and click tap Download .
When asked if you want to save to log file, click Save.
Decompress the .gz file to access the log.

You can filter the Logs grid by clicking tapping Filter and entering a full or partial search string in the empty cells immediately beneath the column headings.

To reposition a column in the display, drag it to the desired location.

You can toggle the sorting between ascending and descending order in one or more columns by clicking tapping the column heading.

To save the log grid as a .csv file, click tap Export .

The device groups and tags to which the device has been assigned are displayed above the grid. To unassign a group or tag from the device, click tap the next to its name and click tap OK to confirm its removal.