Troubleshooting
Perform troubleshooting tasks on one or more devices or device groups from the Dashboard or on an individual device from the Device Details page. To do so:
- Navigate to the Devices or Groups view in the Dashboard and select one or more devices or device groups, or navigate to the Device Details page of an individual device.
- From the Troubleshooting
drop-down select one of the following. (Note that the available troubleshooting options depend on the type of device(s) that are selected.) For some selections, a pop-up window or new workspace displays items that must be completed before the menu item that you selected can be processed.
- Test Device
- Forces the selected device to re-register with the server. Select View Device Registration to confirm the re-registration.
- View Device Registration
- Opens the selected device's Device Registration report.
- View Transactions
- Allows you to review, and optionally resubmit, selected transactions for the device.
- Purge Device Log
- Clears all logs on selected devices.
- Reboot Device
- Reboots the selected devices.
- Start Log Collection
- Starts automatic log collection for one or more selected devices or device groups.
- Stop Log Collection
- Stops automatic log collection for one or more selected devices or device groups.
- Collect Log Now
- Collects the logs from the selected device immediately.
- Retrieve Device Configuration Data
- Uploads device configuration data to the host application.
- View Device Configuration Data
- Presents a view of device configuration data that has been uploaded from a selected device.
- View Offline Smart View Transactions
- Presents a list of Offline Smart View Transactions that occurred within a specified date range, or that were performed by a specific employee. Additionally, results can be filtered by transaction status or transaction type.
Additional Troubleshooting for InTouch DX
- Enable VNC Remote Access
- Enables VNC Remote Access.
- Disable VNC Remote Access
- Disables VNC Remote Access.
- Enable SSH Remote Access
- Enables SSH Remote Access.
- Change Maintenance Mode Password
- Changes the password for Maintenance Mode.