Manage Firmware

The software that resides on a device is called firmware. Updating the firmware in devices is called loading firmware. Loading firmware to the device is referred to as softloading.

The firmware file extensions supported by the Universal Device Manager are:

  • .kru— 4500 device
  • .krx— InTouch device

Updating device firmware files is a two-step process in the Universal Device Manager:

  1. A stored firmware file is selected and imported into the database.
  2. A manual Load Firmware action or scheduled Load Firmware event is initiated to download the firmware to the device.
Note: A Load Firmware action that is performed on a device is automatically preceded by a Test Device action.

Import device firmware files

When you import firmware files into the database, consider the following items:

  • Some information and content is the same between one set of firmware files and subsequent firmware files.
  • Only the information that has changed from one file import to another is imported into the database.
  • The firmware load will use information from all available imported firmware.

When you try to delete firmware that was previously imported and a more recent firmware import is using and depending on the contents of the previous import, a warning message states that any firmware from previous firmware imports that is being relied upon mustremain in Universal Device Manager. You must delete the more recently imported firmware before deleting the previously imported firmware.

Cloud Services may load firmware to a Global area. Files posted in this area are visible to all tenants in the Universal Device Manager. Tenant administrators can load firmware to the Tenant area only for tenants that they are permitted to access. Global and Tenant tabs in the Manage Firmware page list the files residing in each area.

To import firmware files:

  1. From the Devices main menu, select Manage Imports > Firmware.
  2. Select the Tenant tab. (The listings in the Global tab are read-only and for informational purposes only.)
  3. Select the Device Type for the firmware that you wish to load.
  4. Click Tap Choose File.
  5. Choose a file and click tap Open. The following file types are supported:
    • .kru— 4500 device
    • .krx— InTouch device
  6. Click Tap Import File.

The firmware file is imported into the database. A new row, which includes the file name and the date and time when the file was imported, is added to the list table.

You can delete a file from the database by selecting the appropriate file, and then clicking Delete. You can select multiple firmware files to delete.

Set up and schedule a Load Firmware event

First set up a Load Firmware event and its schedule:

  1. Select Configuration > Events from the Devices main menu.
  2. Click Tap New . The Event Editor workspace appears.
  3. In the Event Details tab, select an Event Type of Load Firmware and specify a name for the event.
  4. Select the desired firmware file from the drop-down list.
  5. Select InTouch DX, InTouch or 4500 as the device type, depending on the firmware file type.
  6. Define a schedule for the event by selecting a type (Once, Minutes, Hourly, Daily, or Monthly and Time Zone). The Schedule Type determines the remaining parameters which you must complete. By default, the Forever check box is selected. Deselect it to specify and End Date and End Time.
  7. Click Tap Create when you are done.

Next, assign the Load Firmware event to one or more devices or device groups within the Devices or Groups views in the Dashboard. You can also assign the event to a single device from its Device Details page.

  1. If you are using the Devices view in the Dashboard, select one or more devices. If you are using the Groups view, select one or more device groups. Skip this step if you are using the Device Details page.
  2. Select Actions > Assign Events.
  3. Select an event.
  4. Click Tap Assign.