Business Process Errors

The error messages for most Business Process errors provide a solution. The following errors, however, can be the result of a number of different conditions.

Error Message

Issue

Probably Causes

Business Process Engine is unavailable. You cannot deploy a process model at this time.

The Workflow Engine is down.
  • ILB is down.
  • NGINX is down.
  • Webagent is down.
  • Tomcat server is down.
  • Database is down.

Business Process Designer is unavailable. You cannot create, edit, or delete a process model at this time.

Workflow Designer is down. (The Workflow Engine and Workflow Designer are on the same server.)
  • ILB is down.
  • NGINX is down.
  • Webagent is down.
  • Tomcat server is down.
  • Database is down.

Business Process Engine is unauthorized. You cannot deploy a process model at this time.

The tenant is not present in the Workflow Engine.
  • The workflow service failed to create the tenant during tenant provisioning.
  • The tenant was manually deleted from the workflow service.
  • The user could not be created on the workflow service.

Business Process Designer is unauthorized. You cannot create or edit a process model at this time.

The tenant is not present in the Workflow Designer.
  • The workflow service failed to create the tenant during tenant provisioning.
  • The tenant was manually deleted from the workflow service.
  • The user could not be created on the workflow service.

This Process Model cannot be deployed. Refer to the online help for more information.

The system encountered an error while deploying a model.

A Process Model will fail to deploy for the following reasons:

  • Any internal server error occurred.
  • The process contains a script task and the script contains restricted coding patterns such as:

import groovy.sql

import java.sql

import com.gmongo

Sql.newInstance

jdbc:edb

jdbc:mysql

jdbc:db2

jdbc:oracle

jdbc:postgresql

jdbc:hsqldb

jdbc:sqlserver

jdbc:jtds

MongoCredential.create

GroovyShell

The Business Process cannot be transferred. Refer to the online help for more information.

The system encountered an error while transferring a process model through SDM.

A Process Model will fail to deploy for the following reasons:

  • Any internal server error occurred.
  • The process contains a script task and the script contains restricted coding patterns such as:

    import groovy.sql

    import java.sql

    import com.gmongo

    Sql.newInstance

    jdbc:edb

    sql.execute sql.rows

    jdbc:edb jdbc:mysql

    jdbc:db2 jdbc:oracle

    jdbc:postgresql

    jdbc:hsqldb jdbc:sqlserver

    jdbc:jtds

    MongoCredential.create

    GroovyShell

This task has failed runtime validation and cannot be completed. Refer to the online help for more information

The system failed runtime validation while executing the workflow from Control Center.
  • Rest API call failure in Internal Rest connector, Generic Rest connector, and Service tasks.
  • No form attached to user task.
  • Missing error handling
  • Any design error that was not validated during the Process Model design time, such as missing evaluation of sequence flow
  • Any expression that could not be evaluated
  • Script task contains restricted coding patterns such as:

    import groovy.sql

    import java.sql

    import com.gmongo

    Sql.newInstance

    jdbc:edb

    jdbc:mysql

    jdbc:db2

    jdbc:oracle

    jdbc:postgresql

    jdbc:hsqldb

    jdbc:sqlserver

    jdbc:jtds MongoCredential.create

    GroovyShell

Service unavailable

Workflow service while executing the Business Process from Control Center.

The Workflow service is either unavailable or the user is not authorized to access it.