Manage Talk Users

Organizational Admins access the Users page to manage and monitor Talk users. Users with access to Talk are automatically assigned the role of employee.

Note: Users cannot be manually deleted from Talk. An employee's Talk access is based on their license entitlement assignment in the parent product. When an employee's license for Communications is removed, the employee will no longer have access to Talk after the next synchronization.

From the Users page, admins view details about all Talk users. To manage user access to chat, see Manage Talk Access Profiles.

To view and edit user profile details for users

  1. Go to the Users page. A table displays information about each Talk user with columns showing details like First Name, Last Name, Email, Joined on, Last Check In, and so on.
    Note: Last Check In represents the most recent date and time the user navigated to Talk or viewed the pinned posts on the What's happening carousel on the UKG Home page/screen. If the Talk Pinned Posts feature switch is not enabled (hiding the What's happening carousel on the Home page/screen), then Last Check In reflects when users last signed in to Talk desktop or selected the Chat or Feed shortcuts.
  2. Click Filters Search Filter buttonto refine the list of users.
  3. To view a user's profile, click their row's more menu and select View Profile. User information displays, including the groups in which the user belongs and any admin roles the user is assigned.
  4. To make changes, click Edit Profile. The Edit User Details dialog opens.
  5. Make any necessary changes to user privileges for activity feed and feed groups. The user's first name, preferred name (if available), last name, email, external ID, and phone number cannot be edited.
  6. Click Save Changes.