GTOR Document Attachment with DMP

Note: These business processes belong to an extension model that is developed outside the normal release schedule to meet specific client needs. To request one of these models, you must submit a Salesforce Service Request to ADP. After the model is delivered to your tenant, you can edit it to meet your needs.

Many organizations allow employees to submit absence requests using global time-off requests (GTOR). In some cases, supporting documentation is required to justify the absence request before it can be submitted for approval. The GTOR Document Attachment with Document Management Platform (DMP) extension offers a seamless user experience that provides document upload, retrieval, and review capabilities through the My Teams Documents workflow.

Native to ADP Workforce Manager, the DMP is a storage platform best suited when only basic document storage is required. Each client storage bucket automatically creates the first time that the workflow runs on the client tenant.

GTOR Document Attachment with DMP primarily applies to use cases such as when an employee is required to upload a doctor certificate when requesting sick leave. While no scanning is performed on the uploaded document to verify whether it contains sensitive information, guardrails empower clients to handle local law restrictions, such as data privacy considerations for Europe. Guardrails include:

  • Disclaimer during document upload.

  • Disclaimer during absence request approval.

  • Document deletion from the DMP upon absence request refusal.

  • Ability to exclude specific locations or locations identified by a wildcard.

Available workflow options include:

  • Duration-based document justification — some absences need document justification, but only when the requested absence period exceeds a certain number of days.

  • Flanking public holiday document justification — to prevent exploitation for certain absence types, document justification is required when the absence date is adjacent to a public holiday, regardless of other settings.

  • Granular controlclients can optionally finetune whether restrictions, such as primary job or accrual profile, further limit when document justification is required. For example, different minimum durations can be based on the business unit (from the primary organization to a specific job) to which an employee belongs or an accrual profile assigned to an employee. Wildcard entries are supported in each case.

    The most restrictive model prevents the request from proceeding through the approval sequence until the justification document is provided. Alternatively, requests can proceed through the approval sequence without documentation, however, manager follow-up is needed to verify whether the document is submitted.

  • Request routing — the workflow references the reviewer list selected in the approval settings assigned to the request subtype to route the request to the appropriate stakeholders. The reviewer override option in the request subtype allows the use of a different reviewer list when the request is made by specific employees. Symbolic purpose and override reviewer list must be configured in the employee’s People Information record to use this feature.

Document access in the DMP is controlled based on persona:

  • Employee: After the workflow confirms the existence of an employee license, the employee user is given access to view and delete their own uploaded documents.

  • Manager: The workflow next checks for the existence of a manager license. Manager users are not only granted access to their own uploaded documents, but to those uploaded by employees who belong to their employee group and for whom they were a stakeholder during the approval process. Some absence requests, such as long-term sickness requests which are routed directly to the Human Resources (HR) administrator, are excluded from review and access by the manager.

  • Document Administrator: When the workflow finds a manager role assignment in a manager’s People Information record, access is granted to all documents for employees in the manager’s employees group. This access is granted regardless of whether the manager was a stakeholder during the approval process. The Document Administrator persona is primarily designated for HR users who require access to all documents for every employee.